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We got several (AC) estimates, and Randy was the only one who walked around the house and asked questions about our plans for placement and usage.

Jennifer Tingle

Heating and Cooling Common Questions

How can you make my home more comfortable?

We have many options available. Our first step is to perform a free analysis of your existing system so we can show you comfort solutions that meet your needs and budget.

Can you repair my old gas furnace/air conditioner?

We repair gas furnaces/air conditioners on a daily basis. Our trained and experienced technicians enjoy the challenge of fixing problems.

Should I repair or replace my equipment?

It depends. We will give you an honest evaluation of your options for both repair and replacement. Some people want us to repair their furnaces or AC units well beyond their normal life expectancy. We’ll give you enough information to make an educated decision on what’s best for your home, your family and your budget.

How do I know what equipment I need?

We offer a complimentary home heat-loss/heat-gain analysis to calculate the equipment your home requires to keep warm in the winter and stay cool in the summer. We don’t guess – we perform a series of industry-proven calculations based on the size of your home, total outdoor wall space, all window sizes, directions your home faces, type of construction, insulation factors and any home improvements that have made your home more efficient, e.g., new windows, doors, insulation. This tells us the exact type and size of system you need for maximum comfort and efficiency. Today’s equipment is far advanced from older systems and it’s very important to get it right!

Can you improve the air quality inside my home?

Is your air making you sick? EPA statistics indicate that indoor air is more polluted than outdoor air in many cases. We have products to clean the air inside your home to hospital surgery-room standards.

Can you help me save money on utility bills?

In some cases, we’ll be able to save you a tremendous amount of money – and in some cases, the difference will be negligible. We’ll give you an honest appraisal of the savings you can expect. It’s worth noting that, while many contractors talk about saving on gas bills, our systems save gas and electricity to make a bigger dent in your utility bills.

Are you running any specials or discounts right now?

We consistently offer coupons and rebates discounting services and in-store purchases. Also, check our online Specials.

Do you offer convenient payment options?

We have many options available to you. We have credit plans available to those who qualify with approved credit. We have no-interest plans and some plans to get the lowest payment possible. We also take credit cards, checks and cash.

Who will come to my home to install and service my equipment?

We send Godwin employees in uniform. We arrive in well-maintained vehicles with Godwin lettering so you know who were are. We treat your home and your family with respect. We are honest and trustworthy, and treat customers the way we like to be treated.

What can I expect on the day of service?

We make a courtesy phone call to you on the way to your home. Once we arrive, we get right to work. We do our job, clean up after ourselves and review what was done so you understand it.

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